Summary: Garmin’s warranty covers manufacturing defects but excludes damage from misuse, wear and tear, and battery life. Most collars are covered by a 1-year warranty, with some offering extended options. Registering your collar and keeping proof of purchase streamlines the claim process if issues arise. |
If you own a Garmin dog collar, whether it’s the Garmin TT15, Garmin Alpha, or another model, you know how important it is to ensure your collar stays in top condition. Sometimes, issues can arise, and when they do, knowing how your Garmin dog collar warranty works can save you time, stress, and money.
I’ll walk you through everything you need to know about Garmin dog collar warranties, from coverage details to how to file a claim. Learn more about the unique double-layered coat of an Anatolian Shepherd and how to care for it effectively.
Blog Highlights
ToggleQuick Fix Table
Issue | Solution |
Warranty Coverage | Covers manufacturing defects, excludes damage from misuse, wear, or battery life. |
Claim Process | Register your collar, contact Garmin support, provide serial number & proof of purchase. |
Denial of Claim | Common reasons: Out of warranty, misuse, no proof of purchase. Consider appealing. |
Extended Warranty Options | Garmin offers protection plans for extended coverage & accidental damage. |
1. What Does the Garmin Dog Collar Warranty Cover?
Understanding the Basics of Coverage
Garmin offers a warranty for most of its dog tracking and training collars. The Garmin dog collar warranty typically covers manufacturing defects, meaning if your collar breaks or stops working due to something Garmin did wrong during production, you’re covered.
What’s Included:
- Defective parts: If your collar’s internal components, like the GPS or battery, fail due to a manufacturing defect.
- Malfunctioning electronics: This includes issues with the collar’s circuitry, display screen, or charging port.
- Poor construction: If the collar itself is poorly assembled or has structural problems due to manufacturing.

What’s Not Included:
- Physical damage: The warranty does not cover damage caused by accidents, drops, water exposure, or misuse.
- Wear and tear: Normal wear, such as scratches or fraying of the collar strap, is not covered under warranty.
- Loss or theft: If your collar is lost or stolen, Garmin’s warranty will not replace it.
- Battery life: If the battery is simply running out due to normal use, that may not be covered unless the battery has a manufacturing defect.
For insights on whether Pomeranians should wear a collar, including considerations for safety and alternatives, check out this informative article.
2. Length of the Garmin Dog Collar Warranty
How Long Does the Warranty Last?
Garmin offers a limited warranty for its dog collars, but the length can vary depending on the specific product. Generally, Garmin dog collars are covered by a one-year warranty, but it’s always best to check the specific warranty details for your model.
Common Warranty Durations:
- 1 Year: For most Garmin dog collars like the TT15, Astro, and Alpha series, the warranty lasts for one year from the date of purchase.
- 2 Years: Some collars, especially higher-end models, might come with a two-year warranty.
- Extended Warranties: Garmin occasionally offers extended warranties or services through third-party providers. These may offer additional coverage beyond the standard warranty period.
If you’re ever unsure about the length of your collar’s warranty, you can always check your product’s documentation or visit Garmin’s website.

3. How to Register Your Garmin Dog Collar for Warranty
Why Registration Matters
In most cases, registering your Garmin dog collar is not required to activate your warranty. However, doing so can streamline the warranty claim process if something goes wrong. Garmin uses your product registration to verify your purchase date, making it easier to prove that you’re still within the warranty period.
How to Register:
- Visit Garmin’s website: Go to the Garmin product registration page.
- Create a Garmin account: If you don’t already have one, you’ll need to create a Garmin account.
- Enter product details: You’ll need to provide details such as your collar’s model number, serial number, and purchase date.
- Submit your registration: After filling out the necessary fields, submit your registration. Garmin will confirm your registration via email.
Benefits of Registering:
- Faster warranty processing: You don’t have to worry about finding your original receipt if something happens to the collar.
- Access to updates: Garmin may send you firmware updates, product recalls, and other important information related to your collar.
- Peace of mind: Knowing your collar is registered gives you peace of mind that you’re covered should anything go wrong.

4. How to File a Garmin Dog Collar Warranty Claim
Step-by-Step Guide for Filing a Claim
If your Garmin dog collar experiences a defect covered by the warranty, the next step is to file a warranty claim. The process is relatively straightforward, but understanding the steps can help ensure that everything goes smoothly.
Step 1: Contact Garmin Support
The first step is to contact Garmin Customer Support. You can do this by:
- Phone: Garmin offers customer support via phone. The number for your region can be found on their website.
- Online: You can submit a support request or live chat with a Garmin representative online.
- Email: If you prefer, you can email Garmin support, though this may take longer than calling or using live chat.

Step 2: Provide Product Details
When you contact Garmin, you’ll need to provide the following:
- Product serial number: This can usually be found on the collar or the product packaging.
- Purchase information: Have your proof of purchase or a receipt ready to verify the warranty period.
- Detailed description of the issue: Explain exactly what’s wrong with your collar, including any error messages or specific malfunctions you’ve noticed.
Step 3: Follow Garmin’s Instructions
Garmin will then guide you through the warranty claim process. Depending on the issue, they may ask you to send the collar in for repair or replacement, or they might offer troubleshooting tips if the problem can be fixed without sending the product.
For a comprehensive guide on what kind of harness is best for a Pomeranian, including comfort and safety tips, check out this article.
5. What Happens After You File a Warranty Claim?
Repair or Replacement Options
Once Garmin receives your warranty claim, they will typically offer one of two options: repair or replacement.
Repair:
If the collar is repairable and the issue is covered under warranty, Garmin will send you instructions on how to return the collar for repair. They will either repair the collar themselves or partner with a third-party repair service. You may be asked to pay for shipping costs, depending on your region’s warranty terms.

Replacement:
If the collar is beyond repair or the issue cannot be fixed, Garmin may opt to replace the collar. In this case, you will usually receive a refurbished unit or a brand-new collar, depending on the availability of replacement stock and the terms of the warranty.
Timeframe:
The time it takes to process your warranty claim depends on several factors, including the nature of the issue, shipping times, and Garmin’s workload. In general, most warranty claims are resolved within 2 to 4 weeks.
6. What to Do If Your Garmin Dog Collar Warranty Claim is Denied
Possible Reasons for Denial
While Garmin’s warranty is comprehensive, there are certain situations where your warranty claim might be denied. Some common reasons include:
- Out of warranty period: If your collar is outside the warranty period, your claim may be denied.
- Damage due to misuse: If the collar was damaged due to user error, such as dropping it or exposing it to water despite it being labeled as non-waterproof, it may not be covered.
- No proof of purchase: If you can’t provide proof of purchase, Garmin may not be able to verify that the collar is still within the warranty period.
What to Do:
If your claim is denied, here are a few options:
- Appeal the decision: If you believe the decision was made in error, contact Garmin support and ask for clarification. Provide any additional evidence that could support your case.
- Request a repair at your cost: If the collar is no longer covered under warranty, you may still be able to have it repaired for a fee.
- Consider third-party repair services: In some cases, third-party services can repair Garmin dog collars, often for a lower cost than purchasing a new one.
7. Garmin Extended Warranty Options
Garmin Protection Plans
If you want to extend your Garmin dog collar warranty beyond the standard coverage, Garmin offers protection plans for some of their products. These plans can provide additional benefits like:

- Extended coverage: Adds additional years to your warranty, typically up to 2 or 3 years.
- Accidental damage coverage: Helps cover accidents or drops that aren’t included in the standard warranty.
- Priority support: Get quicker responses and assistance when dealing with warranty claims.
These protection plans are available for purchase at the time of buying your Garmin collar, and it’s worth considering if you rely heavily on your collar and want extra peace of mind. Discover if the American Eskimo is a guard dog and learn about its suitability for protecting your home.
Conclusion: Taking Care of Your Garmin Dog Collar
Your Garmin dog collar is an essential tool for tracking and training your dog, so it’s important to ensure it’s well taken care of. Understanding the ins and outs of your Garmin dog collar warranty can help you resolve issues efficiently and quickly.
Remember to:
- Register your collar as soon as you buy it to make warranty claims easier.
- Keep your proof of purchase handy in case you need to file a claim.
- Follow the warranty guidelines to ensure you’re covered for any defects or malfunctions.
By following these steps, you can extend the lifespan of your collar and continue enjoying the benefits it brings to your dog’s training and safety. Learn about the size collar for an American Eskimo to ensure a perfect fit and comfort for your dog.
If you have any further questions about Garmin dog collar warranties or need assistance with a warranty claim, don’t hesitate to contact Garmin’s customer support for more personalized help.